We are based in Goregoan , Mumbai – India
www.tankhi.com is an online fashion store catering to women’s fashion categories like kurti , kurta , kurta sets , dresses , anarkali , tunics , gowns , indowestern , lehenga , kaftans .
Yes , we do ship internationally . we’ll be happy to deliver your orders if your pin code is serviceable with our courier partner .
Yes, we do customize products on request . you can mail us your requirements at tankhicc@gmail.com .
On every product page , we have provided a standard size chart which can be used before making a purchase for the best possible fit . All measurements are in inches (in) and not in centimeters (cm).So measure yourself accordingly.
Order Placement
Once you decide on making a purchase , click on the product you are willing to order. Select a suitable size from the drop down list. Click on the “add to cart” button once you have selected the quantity you would like to order. There’ll be a slide-in-window at the right hand side with your order total and a “checkout” button. click on the checkout button to proceed with payment and delivery details.
You can apply discount promo code on the shipping page on the right hand side tab . The shipping page appears that you have filled in customer information . Please refer to the below image for promo code application.
Once you have successfully placed your order on our website , you will receive a confirmation from . we will then start making your order , from our mumbai warehouse and keep you informed at every step with regards to the delivery of the same . your item is packed securely and handed over to our trusted delivery partners . then your item is shipped to your location.
We accept all major credit and debit cards . we also support the following modes of payments.
Net banking
UPI
To ensure a safe , private and secure shopping experience with www.tankhi.com , all credit card , debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidentials at all times .
We do not collect or store your card information with us , if you suspect any unauthorized behaviour on your card then please report this to your bank immediately.
Please be assured that we do not receive/store your complete card details . when you enter the card details you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the order . At no point do we receive/store your card details .
Shipping & Returns
Shipping charge is levied on all orders depending on the weight.
If you choose the standard shipping option,your order will be delivered to your doorstep within 7-8 days .
Shipping charges are non refundable in case of exchange or cancellations .
Tax is levied on the sale of any commodity which here represents goods and service tax (GST).This tax is collected and deposited by www.tankhi.com to the relevant government authorities .
For all online order , our delivery service providers will make only 1 attempt to deliver before the product will be returned to our warehouse .
In case of cash on delivery order , the delivery service provider normally calls before making a delivery attempt . if a customer is not present when our delivery service provider attempts to deliver the order,no more attempts are made automatically and after that product is returned to our warehouse .
When you make a purchase with www.tankhi.com we believe you have placed our valued trust in us and have understood all our terms and conditions regarding cancellations , returns and refunds . we are a small start up passionate about providing the trendiest designs at affordable prices . hence , currently , our business model does not give us the flexibility to accept returns unless the product is damaged or if you receive a wrong product.
In that case we exchange the product and send you another product . you can raise a complaint within 24 hours of delivery and place your replacement request to tankhicc@gmail.com.
Yes , we give you the flexibility to cancel your order “before” it leaves our warehouse i.e before it gets shipped.
We are sorry to hear that you wish to cancel your order . you may cancel an order within 24 hours from the time of placing the order . simply write to us on tankhicc@gmail.com with your order number and we will cancel your order for you .
On successfully processing the refund , the refund amount will be credited to the same mode of payment .