How can I place an order on Tankhi?
You can browse our collections, select your preferred product, choose the available size or fitting option, and add the product to your cart. Proceed to checkout, enter your shipping and payment details, and complete your order.
Can I get a product customized according to my measurements?
Yes, selected Tankhi products may be available with custom fitting or tailoring. If customization is available, you can provide your measurements as requested during the ordering process. Please ensure that all measurements provided are accurate.
How long does it take to process and deliver my order?
Orders are generally processed within 3–7 business days. After dispatch, domestic orders usually take approximately 5–10 business days, while international orders may take approximately 7–15 business days. Customized or made-to-measure products may require additional processing time.
How can I track my order?
Once your order has been dispatched, we may send you tracking details through your registered email address or phone number. You can use the tracking information provided by the shipping partner to check your shipment status.
What payment methods are available?
You can use the payment methods displayed at checkout. Payments are processed through secure payment service providers. The available payment options may vary depending on your location and other applicable conditions.
Can I cancel my order after placing it?
Order cancellation may be possible if the request is made within 24 hours of placing the order and before the order has been dispatched. Once an order has entered final processing or has been shipped, cancellation may no longer be possible.
Can I return or exchange my product?
Returns and exchanges are generally not accepted for change of mind, incorrect size selection, color preference, or personal styling preference. However, if you receive a damaged, defective, or incorrect product, you may contact us within 24 hours of delivery for review and possible replacement.
What should I do if I receive a damaged or wrong product?
Please contact us within 24 hours of delivery and provide your order number, photographs of the product, packaging, and details of the issue. Our team will review your request and, if the issue is verified, may arrange a replacement or another appropriate resolution.
Do you offer international delivery?
Yes, Tankhi offers worldwide delivery to selected destinations. International orders may be subject to customs duties, import taxes, VAT, and other charges imposed by the destination country. These charges are generally the customer's responsibility.
What should I do if I have a question about my order?
For any questions regarding your order, product, fitting, payment, shipping, return, or other customer service concerns, you can contact the Tankhi team.
Email: Help@tankhi.com
Phone: +91 70668 85551
We will be happy to assist you with your query.
