Terms of service

Welcome to Tankhi Designs 1 Pvt Ltd ("Tankhi", "we", "our", or "us"). Every piece in our collection is an ode to exquisite craftsmanship, woven with passion, intricate detailing, and tailored individually to help you celebrate your most cherished moments.

Because each garment is handcrafted, delicate, and specially made-to-order for you, we operate with transparent standards to maintain our bespoke craft while providing you with dedicated personal support at every step of your journey with us.

1. Our Made-to-Order Philosophy & Return Policy

  • At Tankhi, we create authentic, made-to-measure, and delicate handcrafted Indian ethnic wear. Each outfit is specially sourced, tailored, and carefully packed just for you.
  • Because each creation is exclusively personalized, we do not accept standard returns or exchanges for change of mind, personal styling preferences, subtle screen display variations, or customer-selected sizing choices.
  • We genuinely care about your shopping experience. Our dedicated styling specialists are here to assist you at every step—from selecting your dream silhouette to finalizing your custom measurements—ensuring you feel confident before placing your order.

2. Damaged or Defective Items & Mandatory Unboxing Video

  • We inspect every garment thoroughly before packaging. In the rare event that your product arrives damaged in transit, defective, or incorrect, our customer care team will prioritize a resolution.
  • Any issue must be officially reported within 24 hours of delivery.
  • Mandatory Continuous 360° Unboxing Video: To process any damage or defect claim, you must provide a clear, uncut, continuous 360-degree unboxing video starting from the sealed outer courier parcel (showing the intact shipping label) through the unboxing and inspection of the garment. Claims submitted without an uncut unboxing video or shared after 24 hours cannot be verified or accepted.

3. Transit Liability & Dispatch Disclaimer

  • Once your parcel is safely handed over to our verified courier network, in-transit handling and customs procedures are operated by independent logistics carriers.
  • Tankhi is not liable for packages torn, opened, or mishandled by transit handlers or destination customs officials. Any legitimate carrier claim strictly requires the continuous unboxing video mentioned above.

4. Bespoke, Custom-Tailored & Altered Garments

  • Outfits crafted to custom measurements, tailored specifications, or altered designs are made exclusively for you.
  • Once your garment enters production, pattern cutting, or alteration, the order cannot be modified, cancelled, returned, or refunded under any circumstances.
  • Garments are tailored strictly according to the measurements you provide. Fit variations arising from customer-provided sizing details are not eligible for replacement.

5. Promotional & Sale Collections (Final Sale)

  • All designs purchased during flash sales, seasonal promotional events, clearance drives, or using discount vouchers are considered Final Sale.
  • Sale items are strictly non-returnable, non-exchangeable, and non-refundable.

6. Partial Cash on Delivery (COD) & Doorstep Refusals

  • For orders placed under Partial COD, the upfront advance deposit is applied immediately to fabric reservation, workshop production, hand-finishing, and courier booking.
  • If a delivery is refused at the doorstep, cancelled upon courier arrival, or returned due to unreachability, the advance deposit is 100% non-refundable.

7. Order Cancellations

  • Order cancellation requests are accepted only within 24 hours of placing the order, provided the outfit has not entered custom fabric allocation, cutting, alteration, or dispatch.
  • Once craftsmanship or dispatch has commenced, cancellations cannot be processed.

8. Discretion & Right of Fulfillment

  • Tankhi reserves the sole right and discretion to accept, cancel, restrict, or refuse order fulfillment, as well as retain products or modify deliveries due to operational constraints, unforeseen fabric unavailability, incorrect pricing/information, logistical disruptions, or regulatory compliance without legal liability.

9. Approved Refunds & Processing Timelines

  • If a replacement or refund is approved by our management team, the refund will be credited back to your original payment method.
  • Banking and payment gateway partners typically take 5–7 business days to reflect the funds in your account.
  • Original shipping fees, priority handling charges, and international customs duties/taxes are non-refundable.

10. Contact Us

Our dedicated customer experience team is here to assist you with any questions or support you may need:

  • Company: Tankhi Designs 1 Pvt Ltd
  • Email: tankhidesignscc@gmail.com
  • Phone: +91 70668 85551
  • Address: Tankhi Designs 1 Pvt Ltd, Unit No. 60/61, 1st Floor, Jagat Sadguru Industrial Estate, off Aarey Road, Goregaon East, Mumbai, Maharashtra – 400063