Shipping policy

1. Order Processing & Timelines

• Once your order is placed and payment is verified, processing begins immediately.
  
  
• Ready-to-ship orders are processed and dispatched within 3–7 business days.
  
  
• Customized, made-to-measure, or altered garments require extra crafting time. In such cases, our team will provide an estimated dispatch schedule.
  
  
• Dispatches are not processed on Sundays and national/public holidays.
  
  

2. Domestic & Worldwide Shipping

• Domestic (India): We offer Free Shipping across India on all domestic prepaid orders. Deliveries typically arrive within 5–10 business days after dispatch.
  
  
• Worldwide Delivery: We ship globally to customers across the world. International deliveries generally take 7–15 business days after dispatch, depending on customs clearance and the destination country.
  
  
• Accepted Currencies: International orders can be browsed and paid for in major currencies, including USD ($), EUR (€), GBP (£), INR (₹), and AED (د.إ) at checkout.
  
  

3. International Shipping Rates & Customs Duties

• Shipping Charges: International shipping charges are calculated at checkout based on the total weight of the package and destination country (average international shipping rates range around $10–$40 per kg depending on the region and parcel volume).
  
  
• Duties & Taxes: International shipments may attract local import taxes, customs duties, or VAT imposed by the destination country's government. These charges are the sole responsibility of the customer and are collected directly by the courier at the time of delivery.
  
  

4. Transit Liability & In-Transit Damage

• Tankhi partners with reputed global and domestic courier services. However, once a parcel has been handed over to the carrier and dispatched from our facility, Tankhi is not liable for packages opened, damaged, or mishandled in transit by courier handlers or customs officials.
  
  
• If your outer parcel arrives visibly tampered with or damaged, you must record an uninterrupted 360-degree unboxing video before opening the seal and submit it to our support team within 24–48 hours for courier claim verification. Without video proof, damage claims cannot be entertained.
  
  

5. Partial Cash on Delivery (COD) & Doorstep Refusals

• Where Partial COD is offered, the advance deposit paid at the time of booking covers processing, tailoring allocation, and logistical expenses.
  
  
• If a customer refuses to accept the delivery at the doorstep, cancels upon arrival, or fails to collect the parcel after multiple attempts, the advance/partial payment remains strictly non-refundable.
  
  

6. Customized & Sale Items

• Customized/Altered Pieces: Orders customized to specific measurements or altered as per client requests cannot be cancelled, returned, or refunded once the tailoring/alteration process has begun.
  
  
• Sale & Promotional Purchases: All products bought during special discounts, flash sales, or promotional campaigns are Final Sale and non-returnable.
  
  

7. Delivery Address & Re-shipping

• Customers are responsible for providing complete and accurate shipping details (Full Name, Address, Landmark, PIN/ZIP code, Contact Number).
  
  
• Tankhi is not responsible for failed deliveries resulting from incomplete or wrong addresses. Additional courier charges will apply to re-ship returned packages.
  
  

8. Contact Us

• Company: Tankhi Designs 1 Pvt Ltd
  
  
• Email: tankhidesignscc@gmail.com
  
  
• Phone: +91 70668 85551
  
  
• Address: Tankhi Designs 1 Pvt Ltd, Unit No. 60/61, 1st Floor, Jagat Sadguru Industrial Estate, off Aarey Road, Goregaon East, Mumbai, Maharashtra – 400063