Privacy policy

At Tankhi Designs 1 Pvt Ltd ("Tankhi", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website, tankhi.com.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect certain information, including:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account login information
  • Order and purchase history
  • Measurements or custom-fitting information provided by you
  • Any other information you voluntarily provide to us

Payment Information

When you make a purchase, payment information may be processed through secure third-party payment providers. We do not generally store complete credit card, debit card, or other payment credentials on our own servers.

Payment providers may collect and process your payment information according to their own privacy policies and terms.

Automatically Collected Information

When you browse our website, certain information may automatically be collected, such as:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and products viewed
  • Date and time of website access
  • Referring website or source
  • General website usage and interaction information

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Provide shipping and delivery services
  • Process payments and refunds
  • Manage your customer account
  • Provide custom fitting or tailoring services
  • Respond to your questions and customer support requests
  • Send order confirmations, shipping updates, and other service-related communications
  • Improve our website, products, services, and customer experience
  • Personalize your shopping experience
  • Prevent fraud, unauthorized transactions, and other security issues
  • Maintain website security and functionality
  • Send promotional offers, newsletters, and marketing communications where permitted by applicable law and, where required, with your consent
  • Comply with legal, regulatory, and contractual obligations

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant content and marketing
  • Analyze website traffic and user behavior

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

4. Sharing of Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted service providers when necessary to operate our business and provide services to you. These may include:

  • Payment processing providers
  • Shipping and logistics partners
  • Website and hosting service providers
  • E-commerce platform providers
  • Customer support and communication providers
  • Analytics and marketing service providers
  • Fraud prevention and security providers

These service providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.

We may also disclose information when required to do so by law, legal process, court order, or governmental authority, or when necessary to protect our rights, property, users, or the security of our website.

5. Third-Party Services and Links

Our website may use or link to third-party services, websites, social media platforms, payment providers, analytics services, or other external services.

These third parties may have their own privacy policies and terms. Tankhi is not responsible for the privacy practices or content of third-party websites and services.

We encourage you to review the privacy policies of any third-party services you use through our website.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

8. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional or marketing communications
  • Request information about how your personal information is processed

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us directly.

Some information may need to be retained where required by law or where necessary for legitimate business purposes.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us. If we become aware that we have collected such information in circumstances where it should not have been collected, we will take reasonable steps to delete it.

10. International Orders and Data Transfers

Tankhi may offer products and services to customers located in different countries. If you purchase products from outside India, your information may be processed by service providers located in India or other countries where our service providers operate.

By using our website and providing your information, you acknowledge that your information may be transferred, stored, or processed in accordance with applicable laws.

11. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may use your email address or other contact information to send you:

  • New collection announcements
  • Product updates
  • Special offers
  • Exclusive previews
  • Promotional campaigns
  • Other Tankhi-related updates

You can opt out of marketing communications at any time by clicking the unsubscribe link in the relevant communication or contacting us directly.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Tankhi Designs 1 Pvt Ltd

Email: tankhidesignscc@gmail.com
Phone: +91 70668 85551

Address:
Tankhi Designs 1 Pvt Ltd,
Unit No. 60/61, 1st Floor,
Jagat Sadguru Industrial Estate,
off Aarey Road, Goregaon East,
Mumbai, Maharashtra – 400063

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.