Refund policy

At Tankhi Designs 1 Pvt Ltd ("Tankhi", "we", "our", or "us"), we take immense care in handcrafting, designing, and dispatching each garment. Because our collection includes luxury designer wear, made-to-measure outfits, and personalized custom pieces, we follow a strict Return, Exchange, Cancellation, and Refund Policy. By shopping on tankhi.com, you agree to the conditions outlined below.

1. General Return & Exchange Policy

  • Due to the delicate nature of our apparel, we do not accept returns or exchanges for change of mind, personal styling preferences, screen display color variations, or incorrect size selection by the customer.

  • Returns or exchanges will strictly be considered only under the following conditions:

    • You received a genuinely damaged item.

    • You received the wrong product or size differing from your confirmed order.

    • The product has an indisputable manufacturing defect.

  • Any issue must be officially reported within 24 hours of delivery. Requests submitted after 24 hours will be rejected immediately.

2. Mandatory 360° Unboxing Video (Strict Requirement for Defects/Damage)

  • If you receive a damaged, defective, or incorrect piece, a clear, uncut, continuous 360-degree unboxing video is mandatory.

  • The recording must start before opening the outer courier packaging (clearly showing the shipping label) and continue through the unboxing and inspection of the garment showing the defect.

  • Photos alone or unboxing videos recorded after opening the parcel will not be accepted under any circumstances.

3. Transit Liability & Handover Disclaimer

  • Once your package has been handed over to the courier partner and dispatched from our facility, Tankhi is not liable for packages opened, torn, or damaged in transit by shipping handlers or customs authorities.

  • In the rare event of transit damage, filing a claim with the courier requires the continuous 360-degree unboxing video mentioned above.

4. Customized, Altered & Made-to-Measure Garments

  • All bespoke orders, customized designs, and pieces sent for alteration are made specifically to customer specifications.

  • Once an item enters the cutting, tailoring, or alteration stage, the order cannot be modified, returned, exchanged, or refunded under any circumstances.

  • We stitch and alter strictly according to the measurements shared by the customer; sizing discrepancies arising from incorrect customer-submitted measurements do not qualify for returns.

5. Sale & Promotional Items (Final Sale)

  • All items purchased on sale, during flash discount offers, clearance events, or with promotional coupons are Final Sale.

  • Sale items are strictly non-returnable, non-exchangeable, and non-refundable.

6. Partial Cash on Delivery (COD) & Doorstep Refusals

  • For orders placed using Partial COD, the upfront advance deposit covers immediate fabric allocation, tailoring, packaging, and shipping handling.

  • If the delivery is refused at the doorstep, cancelled upon courier arrival, or returned due to customer unavailability, the advance deposit is 100% non-refundable.

7. Order Cancellations

  • Cancellation requests are accepted only within 24 hours of placing the order, provided the garment has not entered production, custom cutting, alteration, or dispatch.

  • Once processing or tailoring has commenced, orders cannot be cancelled.

8. Product Condition for Approved Returns

If a return or replacement is authorized by Tankhi support:

  • The garment must be completely unused, unworn, unwashed, and unaltered.

  • It must be free from any perfumes, deodorants, makeup stains, or handling damage.

  • All original brand tags, security tags, dust bags, and original packaging must be intact.

9. Refunds & Processing Timeline

  • If a refund is approved by our management team, it will be credited back to the original payment method.

  • Bank and gateway processing typically takes 5–7 business days to reflect in your statement.

  • International shipping costs, customs clearance charges, and local import taxes are strictly non-refundable.

10. Contact Us

For any return, exchange, or cancellation requests, reach out to our team with your order number and mandatory unboxing video:

  • Company: Tankhi Designs 1 Pvt Ltd

  • Email: tankhidesignscc@gmail.com

  • Phone: +91 70668 85551

  • Address: Tankhi Designs 1 Pvt Ltd, Unit No. 60/61, 1st Floor, Jagat Sadguru Industrial Estate, off Aarey Road, Goregaon East, Mumbai, Maharashtra – 400063